Frequently Asked Questions
Frequently Asked Questions
To help you get to know 360 Private Travel better, we’ve gathered answers to the questions we’re asked most often — from how our membership works and the exclusive benefits it unlocks, to what you can expect when working with our expert Travel Designers, the travel experiences and destinations we specialise in, and the depth of expertise that shapes every journey we create. Whether you’re exploring the advantages of joining the 360 community or simply curious about how we craft truly tailor-made travel, these FAQs offer a clear, insightful guide to everything we do.
About 360 Private Travel
What makes 360 Private Travel different from other luxury travel companies?
360 Private Travel is a global, invitation-only collective of independent Travel Designers with offices and experts based across the world — from London, Singapore and Hong Kong to Sydney, Dubai and the U.S. Unlike traditional agencies or online platforms, our Designers work one-to-one with members to craft truly individually curated journeys — from private island escapes to once-in-a-lifetime cultural adventures. Every experience is elevated by our insider access, world-class partnerships, and the seamless, personal service of a globally connected team who are always within reach, wherever you are.
What makes 360 Private Travel experts in luxury travel?
Our team has decades of combined experience curating personalised journeys across the globe. Many of our Travel Designers have personally explored the destinations, properties, and experiences they recommend — ensuring every detail is shaped by genuine insight and first-hand knowledge. From intimate boutique stays to multi-continent adventures, we combine trusted partnerships and deep destination expertise to craft journeys that are seamless, authentic, and truly unforgettable.
What kind of travellers is 360 Private Travel best suited for?
We work with discerning travellers who value privacy, quality, and meaningful experiences — from CEOs, entrepreneurs and solo travellers to families and couples seeking journeys crafted around them.
Where are 360 Private Travel’s offices based?
Headquartered in Kent, we also have offices and Travel Designers located across Europe as well as in Singapore, Hong Kong, Sydney, Dubai, Australia, Japan and the U.S., ensuring local insight and round-the-clock support for our international clients.
Membership of 360’s Private Travel Club
How does a 360 Private Travel membership work?
Our membership is designed for discerning travellers who value personal service, discretion, and seamless travel. Members can choose between two tiers: The 360 Hotel Collection, available through our exclusive app, which offers privileged access and benefits at the world’s finest hotels backed-up by our concierge team; and 360 Tailor-made, where members are personally matched with one of our expert Travel Designers to create bespoke journeys curated entirely around them.
How do I become a 360 Private Travel Member?
You can connect with us via our website or email us at: [email protected]
How much does 360 Private Travel membership cost?
Membership fees vary depending on the level of service and personalisation you choose. The 360 Hotel Collection costs £150 per annum to join and allows members to book directly through our app while enjoying exclusive privileges and added benefits at leading hotels and resorts worldwide. 360 Tailor-made Membership offers a more bespoke experience — including a personal relationship with a dedicated Travel Designer — and is available at an annual cost of £1,200 reflecting the highly tailored nature of the service. 360 Tailor-made Members also have access to the app to book hotels. Full details are provided upon enquiry or referral.
Can my Personal/Executive Assistant use the Membership on my behalf?
Yes, by agreement, your Personal Assistant can book hotels for you and your authorised family members via our app.
How does the Membership renewal process work?
Membership is an annual subscription, automatically renewing after 12 months. Any fee changes will be communicated in advance.
What if I don’t want to renew my Membership?
You must provide 60 days’ written notice to: [email protected].
Can I change my level of Membership?
You may access higher tiers as they are introduced; please contact the Membership Team for details.
Luxury Hotels & 360 Private Travel’s App
What is the 360 Hotel Collection?
The Hotel Collection is our curated portfolio of handpicked luxury hotels and resorts around the world. For an annual membership fee of just £150 — often offset by the exclusive privileges you’ll enjoy from your very first stay — travellers can access 360’s signature benefits, preferred rates, and added value on every booking.
What privileges do I receive when booking through the 360 Hotel Collection?
Benefits include, but are not limited to, complimentary daily breakfasts, room upgrades, early check-in and late check-out, hotel credits, and special in-room amenities (All benefits are subject to availability and T&Cs apply).
What is 360’s app, and how does it enhance the travel experience?
Our exclusive online hotel booking platform offers real-time hotel bookings, seamless communication with your Travel Designer, and instant travel updates — combining luxury, technology, and service in one secure platform.
Where can I download the 360 Private Travel app from?
You can download the 360 Private Travel App using either of the links below:
Travel Design & Experiences
What is 360 Tailor-made?
360 Tailor-made is our bespoke travel design service, offering fully personalised journeys curated by our expert Travel Designers for a membership fee of £1,200 per annum. Every itinerary reflects your passions, pace, and preferences, delivering seamless, one-of-a-kind experiences.
As a 360 Tailor-made Member, how do I choose my Personal Travel Designer?
We handpick up to three Travel Designers based on your travel profile. After joining, you will select your preferred match.
What does my Personal Travel Designer do?
Your Travel Designer will work with you to design and create your travel itinerary that aligns with 360’s ethical standards and ensures every journey is seamless and bespoke.
What if I want to change my Personal Travel Designer?
On the rare occasion that this is requested, changes can be made by contacting the Membership Team at: [email protected].
What types of experiences can 360 Private Travel arrange?
From city breaks, beach holidays, private safaris and Mediterranean villas to yacht charters and curated ski escapes, we specialise in tailor-made journeys across adventure, culture, wellness, gastronomy and relaxation.
Does 360 handle complex or multi-destination itineraries?
Absolutely. We design multi-stop, multi-experience journeys that feel effortless, whether a private safari followed by a luxury villa or a bespoke cultural tour with private guides.
Does 360 Private Travel organise corporate or group travel?
Yes, at the discretion of your Travel Designer. If you would like your Membership to focus on Corporate/Business travel, please contact the Membership Team.
How does 360 ensure a seamless travel experience?
Every journey is supported by your personal Travel Designer and our in-house concierge and operations teams. With access to Juno, our proprietary travel app, our members can view itineraries, receive real-time updates, and communicate directly with their Designer.
What can I use the Travel Concierge for?
Our 360 Global Travel Concierge is available to assist with any trip booked by a member with their Travel Designer, from restaurant reservations, transfers, spa appointments, excursions, tailored recommendations, and all pre-arrival arrangements.
Destinations, Expertise & Support
Does 360 Private Travel specialise in any particular destinations?
We curate travel across all seven continents. Popular requests include Italy, Japan, the Maldives, South Africa, and the U.S. Each Travel Designer has specialist knowledge in certain regions and travel styles and is also able to leverage the expertise of all our global Travel Designers.
What language do you operate in?
English is the primary language, though multilingual Travel Designers are available on request.
What if I have a complaint?
For travel-related issues, contact your Travel Designer. For concerns about your Designer or Membership, please contact the Membership Team: [email protected].
What if I have an issue when travelling?
Your Travel Designer, the Membership Team and your designated contact on the ground in your destination are available to assist during any trip.
